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We often overlook the most readily available brand ambassadors we have. Our team will always have the traditional role of doing the doing whilst hopefully showing leadership in all that they do, but we need to focus on how they can support ‘The Brand’ through being living ambassadors for the Company. Successful organisations are moving towards building a culture where each employee feels empowered and loyal enough to promote the brand and its benefits to their friends eithe

We have all experienced it, we walk into an outlet seeking to make a purchase, sometimes even have the goods in hand, only to look around to find no one wants to help you complete your purchase. Has customer service been driven out of the retail or distributor fundamentals? The continual drive to reduce labour costs, combined with a company drive for results and a differing mindset of the younger generation is leading to a customer service break down with 2 losers, one bein

From an operational point of view there are many names for HR and it is not Human Resources, nor are they flattering. HR, or People and Culture as it is now often referred to, have traditionally had a poor reputation across many organisations as the policy police, putting the brakes on innovation and creativity resulting in a process and policy drive which in turn has stemmed the overall company results and built a wall around HR excluding them largely from the reality of wh

With changing times and the free flowing profits of old no longer an everyday part of life we drive for increased outputs from our people. There are a few very loyal employees that accept the challenge and bend over backwards to assist the company in achieving the result, but the reality is the new generation do not appear to have this same level of dedication and commitment. Their focus is on self rather than on company. So what can we do as leaders to build loyalty and co

In business we often hear about staff motivation and the pressures on management to improve staff motivation and staff turnover. We have always heard that we can not directly motivate people but need to create the right environment for them to motivate themselves. With this, we have always worked on trying to create the right environment, ensure we hire the right people, looked at teams and many other aspects, but the reality is we may have been doing this all wrong and mis

Preparation by both parties is extremely important. Make sure you know what you want to discuss covering the entire review period Complete a self-appraisal at least 1 week in advance Create a win folder that summarises your year. If you do not have this, review your calendar and emails to help you remember the period that was Think about your goals and see how you can bring them into your review Share you career goals with your manager Your review is an opportunity to share w

Below we have listed 5 simple tips to assist you in becoming a better coach Be a great communicator Ensure you are dependable Show loyalty to gain loyalty Encourage change and growth and do not hinder it Play the role of an educator

Below are some simple tips to assist you in maintaining or building a high performing team. Show appropriate leadership Ensure you and the team have clear objectives Demonstrate you are open and accepting of new or different ideas and ways of doing things Provide a safe environment where your people feel support and trust Encourage robust discussions where the team agrees the best way ahead Ensure there are regular reviews and monitoring and do not be afraid to change if need

We see it time and time again, senior managers thinking they are the only ones who know how to fix what may be wrong. The reality is that the people who are doing the doing day after day are the ones in the best position to share with management what could be done to fix it or make it better. Failure by management to listen to their employees leads to a culture where employees just give up sharing because no one ever listens to them. Recent work carried out by RdL proved th

Coaching has been a part of business now for many years but is it really adding value to the organisation and the individual undergoing the coaching? Organisations that have the right focus and intent in their coaching program have most success. People often mistake coaching with performance management and it is not. Coaching is successfully partnering with an individual with the ultimate goal of highlighting their talents and using these to assist them in personal and prof

Whether we like it or not, not all leaders are perfect. Leadership has generally been seen as a positive force where people will choose to follow leaders who provide direction, motivation, make decisions, have a vision and purpose and most importantly are open to the value their people have to offer. It has been proven that successful leaders have high levels of behavioural integrity, by this we mean that they align their behaviours with their words. Most organisations inv

I would like to take this opportunity to thank you all for your support throughout 2017. We here at RdL wish you all a very safe and special Christmas period and safe travels and holidays. Enjoy quality time with those who matter most. I wish all the graduate of 2017 a long and successful career as leaders and look forward to hearing your success stories. To one and all, Merry Christmas and we at RdL look forward to partnering with you in 2018.